Peppadew International is a proud member of the Consumer Goods and Services Ombud (CGSO). While we work hard to ensure that every PEPPADEW® product is made to perfection, we believe that the promotion of transparency and trust is essential in making sure our customers are satisfied and get the best service possible.

In the unlikely event that you should feel that any of our PEPPADEW® products have not met the required standards, or should you wish to bring any grievance to our attention, you may do so by contacting us at:

Email: Complaints@Peppadew.com

Tel: 0800 002821

We will endeavour to get back to you as soon as possible, and resolve any issues as best we can. If however, we fail to get back to you within 15 days, or should you feel that we have failed to resolve the matter sufficiently, you are entitled to refer your complaint to the CGSO at:

Email: complaints@cgso.org.za

Tel: 0860 000 272

Web: https://www.cgso.org.za/cgso/

Should you wish to obtain a copy of Peppadew International’s internal complaints processing policy, or a copy of the CGSO Code of Conduct, you may do so by directing a request to us at the abovementioned contact details.